Team Members
Our coaching staff brings years of experience in customer service, hospitality, beauty and the fashion world. Together our coaches are spectacular in keeping up with the ever-changing industry. Our coaches are firm believers in leading by example. Bringing fun to the seminars at an upbeat and positive pace, making every participant eager to learn new ideas

Gale M. Branden
Fifteen years of Customer Service experience certainly classifies Gale M. Branden as a Service Expert. She brings to the table a wealth of knowledge, training and hands on experience that can only be found while working and teaching in the Hospitality Industry. Ms. Branden graduated from Xavier University in New Orleans with a degree in Business Administration which included a double minor in Accounting and Economics. Because of her interest in the Hospitality Industry she pursued a career with Holiday Inn Hotels and successfully climbed the ladder into the position of Guest Services Manager. While working in the Hotel Industry, Gale became very passionate about the training aspect of the service industry and she focused on the importance of staff development. She went on accept an offer from the New Orleans Job Corps Center as their Hospitality, Travel and Tourism Instructor. In this position she was able to share her expertise with those young adults seeking employment in the Tourism Industry. She is a Certified Public School Teacher for the state of Louisiana.
Gale M. Branden
Customer Service Trainer


Damian Woods
With more than 12 years of experience, Damian Woods brings a practical analysis to all service endeavors. Damian graduated in the top 10% of his class at Southern University at New Orleans with a degree in Industrial Technology. In January 1998, he accepted an entry-level position with Lockheed Martin in New Orleans as a project analyst. During his 8 years learning all aspects of aerospace project management he received: two promotions, a Spot Award for creating a property management database, participated in the Finance Leadership Development Program and received mastery level certification on Microsoft Products.
Damian Woods
Customer Service Field Trainer and IT Consultant



 
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